Teletrade and Electronic Commerce

• AUSe.Net - Australian Electronic Business Network
  A joint Commonwealth / States and Territories Government initiative supported by industry to foster awareness and accelerate the uptake of electronic commerce among Small to Medium Enterprises (SMEs). The site contains several how-to guides: how to bring your business on the Internet, how to set up arragnements with a bank, how credit cards work, how to protect your privacy?

• Electronic Commerce - Canada
  Presented by the Canadian Department of Justice.

• Electronic Commerce in Canada - Canada
  The virtual focal point for information on Canada's Electronic Commerce Strategy, presented by Industry Canada,

• Electronic Commerce Association (ECA) - UK
  The ECA offers a range of services, including the provision of support, training and publications. It is involved in a number of projects to promote the use of EC. Includes a newsletter, pointers to other associations and sites dealing with electronic commerce.

• Electronic Commerce Canada (ECC)
  A non-profit organization established to advance electronic commerce and business use of technology in Canada. The association has over 400 members from the public and private sectors. The ECC holds regular seminars on topics such as Electronic Document Management, Commerce on Internet, and Electronic Data Interchange (EDI). Discussions focus on available technologies and the impact that they have on the way business is conducted.

• CommerceNet
  An industry consortium for companies using, promoting and building electronic commerce solutions on the Internet. Launched in Silicon Valley, California, with a membership of over 200 companies en organizations worldwide. Their mission is to accelerate the growth of Internet Commerce, and create business opportunities for their members. The site offers some original articles on the barriers and inhibitors of ecommerce.

• Electronic Commerce and the European Union
  The electronic commerce unit of the European Commission has build a site that provides up-to-date comphresnesive e-commerce information. A team of experts support research and development in ecommerce. They want to help business in the European Community to become more competitive. The site contains a good Introduction to Electronic Commerce. This paper discusses the nature of electronic commerce, considers its scope and impact, and outlines several examples. It then identifies a number of open issues and the actors responsible for addressing those issues. Finally, it gives a brief overview of the G-7 initiative "A Global Marketplace for SMEs".

• Electronic Commerce Guide
  For businesses and individuals, the place for news, info and more on E-Commerce. The database for E-Banks, E-Cash, Credit Cards, SmartCards, ATM's, EFT, EDI, Cheque Services and more.

• Electronic Commerce World
  A global reference site providing information on electronic commerce, electronic data interchange, security and other matters.

• Intellect
  General information about the nature of electronic commerce and how it is affecting business, and in particular marketing strategies. Itellect is the UK Trade Association for companies in the Information Technology, Communications and Electronics Industries, in Defence and Civil Electronics and in Office Equipment and Furniture.

• Legal, Privacy and Security Issues in Electronic Commerce - UNB Saint John Ward Chipman Library (Canada)

• What is Teletrade? - European Telework Online (ETO)
  Concept, opportunities, strategies, and technology of teletrade, includes links & resources.

• WWW and Electronic Commerce
  An executive presentation by Blake Ives. He introduces the concepts, the benefits, opportunities and threats. In an accompanying case study to this presentation, Blake Ives and Sirkka Jarvenpaa introduce students to the world of electronic commerce.

Articles and Reports on Teletrade and E-commerce

• Ives, Blake / Jarvenpaa, Sirkka [1994]
  Electronic Commerce on the WWW
  An exploration of electronic commerce on the WWW by a brief discussion of The Future Fantasy Bookstore and other online retailers.

• OECD
  • [1999] Electronic CommerceHome page of the OECD Directorate of Electronic Commerce. The site provides general and statistical information on member countries' performance in the information economy.

  • [1999] OECD Guidelines for Consumer Protection in the Context of Electronic Commerce
    These guidelines, approved on 9 December 1999 by the OECD's Council, are designed to help ensure that consumers are no less protected when shopping online than they are when they buy from their local store or order from a catelogue. The guidelines are intented to help eliminate some of the uncertainties that both consumers en businesses encounter when buying and selling online.

Academic Departments on Teletrade and E-commerce

World Wide
• Collaborative Electronic Commerce Technology and Research (CollECTeR)
  A joint vanture by 22 universities around the world which, through a federation of research centres provides research and consultancy expertise in electronic commerce.

Australia

• Centre for eBusiness and Communication - Swinburne University of Technology
• Centre for Electronic Commerce (CEC) - Monash University, Australia
  Provides a nucleus of consulting expertise, research and education and training services specifically in the business issues and implementation of electronic commerce technologies.
• Centre for Electronic Commerce and Communications (CECC) - University of Ballerat, Australia
• Electronic Commerce for Global Business - University of Newcastle
• Centre for Electronic Commerce and Internet Studies - Murdoch University
• Electronic Commerce Research Unit - Victoria University
• Electronic Commerce Special Interest Group - University of Soutern Queensland
• Secure Electronic Commerce Research (SECR) - University of Wollongong
• Tasmanian Electronic Commerce Centre - University of Tasmania
• Electronic Commerce Research Group - University of Melbourne

Canada

• McMaster E-commerce Research Centre (MERC) - McMaster University

Czech Republic

• Center for Electronic Commerce (CEO) - Brno University of Technology

Denmark

• Center for Electronic Commerce - Copenhagen Business School

Finland

• Information Technology Research Institute (ITRI) - University of Jyväskylä

France

• Research Center for Computer and Law (CRID) - University of Namur

Germany

• Business Administration and Media Management - University of Cologne
• Information Systems Research Group - University of Erlangen-Nuremberg
• Information Systems and Databases - University of Essen
• Wirtschaftsinformatik und Interorganisationssysteme - University of Münster

Netherlands

• Edispuut - Delft University of Technology
  Ph.D. Network for Academic Research on Electronic Commerce and Interorganizational Systems.
• Electronic Commerce Platform Netherlands (ECP.NL)
  National association for electronic commers.

Slovenia

• Center of Electronic Commerce - University of Maribor
  Specialises in the development of EDI, groupware, information systems auditing, and mobile commerce.

South Africa

• Department of Information Systems - University of the Western Cape

Switzerland

• Netacademy of Business Media - University of St. Gallen
  Research is concentrated on management issues of value creation in the digital economy.

United Kingdom

• Center for Electronic Commerce (CEC) - University of Sunderland
• Electronic Commerce Research Centre - University of Ulster
• International Electronic Commerce Research Centre - De Montfort University

U.S.A.

• Atlanta Electronic Commerce Resource Center - University of Sunderland
• Center for Digital Commerce - Syracuse University
• Center for Electronic Commerce - Technical University of British Columbia
• Center for Global Electronic Commerce (CGEC) - Pampin College of Business, Virginia
• Center for Information Technologies (CIST) - California State University
• Creighton E-Commerce Research Centre - Creighton University
• eCommerce Institute - Georgia State University
• Electronic Commerce Centre - University of New Brunswick
• Center for Information Technology and Marketplace Transformation (CITM) - University of California, Berkeley
  An applied research center studying issues related to information technology and e-business. The site includes a list of interesting research papers on teletrade and electronic commerce.
• Information Industry Initiative - University of Minnesota
• Information Systems Research Center - University of Baltimore

Directories

• University Research: Centers of Electronic Commerce - Center of Electronic Commerce, Univ. of Maribor, Czech Rep.

Journals on Teletrade and E-commerce

• Electronic Markets
  International Journal of Electronic Commerce and Business Media.

• International Journal of Electronic Markets

• Journal of Internet Banking and Commerce (JIBC)
  Informs professionals and supports discussions of electronic banking and commerce issues.

Telemarketing — Web marketing

• @ResearchInfo.com
  A resource center for market researchers. Includes a comprehensive directory of market research companies, a market research library with articles of market research professionals from around the world, and a Web-Survey Tutorial where you can learn how to create online survey content.

• ANYwhere Online
  An alliance between Nielsen Media Research, Yankelovich Partners, and ASI Market research. The aim is to create the pre-eminent web site for (market research) industry communication.

• Direct Marketing Association (DMA)
  The oldest (since 1917!) and largest trade association for users and suppliers in the direct, database and interactive marketing field. The site offers direct marketing news, a searchable databases of industry information (including articles, how to's and case studies), and a library with information about privacy, postal issues and guidelines. For professional development the site presents some educational programs.

• Internet Advertising Bureau (IAB)
  The first Dutch association devoted exclusively to maximizing the use and effectiveness of advertising on the Internet. On this site you will find information on IAB events, research, news and membership.

• Ipsos-Asi - Advertising Research Company
  Resources for marketing researchers, presented by ASI, a marketing research firm that specializes in television commercial advertising.

• Wilson Internet Services
  An excellent site for people who are looking for Web marketing solutions. In this well organized site you will find links to articles on effective web marketing and resources for establishing a successful cyberbusiness. In the Web Marketing Info Center you wil find links to thousands of online articles about effective Web marketing and to on-line resources for the business. Web Marketing Today is a free monthley electronic newsletter about Internet marketing and doing business on the Web.

• Das World-Wide-Web als Marketing-Instrument
  A German listing of Internet marketing resources. Compiled by Adreas Werner and Ronald Stephan.

Articles on Telemarketing

• DMA - Direct Marketing Association [June 2000]
  White Papers on Telemarketing Issues

• Hoffman, Donna L. / Novak, Thomas P.
  • [1995] Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations [pdf]
    Working Paper No. 1. (Revised july 11, 1995).
    A discourse on new telemarketing models. A structural model of consumer behavior in computer-mediated environments is proposed that incorporates the notion of flow, and examine the set of consequent testable research propositions and marketing implications that follow from the model. They argue that virtual environments provide greater consumer control and are more accessible, flexible, and sense stimulationg than either traditional media or interactive multimedia. This is a consequence of the synergistic effects of their unique characteristics: machine-interactivity, telepresence, hypermedia, and natwork navigation. It concludes that the Web requires the development and application of a new conceptual foundation for understanding the role of marketing in this medium.

  • [1996] A New Marketing Paradigm for Electronic Commerce [pdf]
    A paper submitted for the Special Issue on Electronic Commerce for The Information Society. Discusses the unique characteristics which dintinguishes the WWW in important ways from traditional commercial communications environments. Recent changes in marketing activities indicate an evolution in the "marketing concept". In order for marketing efforts to be successful in the new medium, a new business paradigm is required in which the marketing function is reconstructed to facilitate electronic commerce in the emerging electronic society.

• Nemmers, Brady (University of Michigan, An Arbor, USA)
  The Internet and the Future of Marketing
  An exploration of the changes in marketing that parallel the development of the internet.

• Pigneur, Yves / Bloch, Michael (University of Lausanne, Switzerland)
  The Extended Enterprise
  A descriptive framework, some enabling technologies and case studies. The paper adopts and refines a framework to classify and analyse these forms of inter-organisational systems. It mainly distinguishes what happens (i) at the boundary of the firms, (ii) in their relations with their customers and suppliers and (iii) on the markets they reach. This paper shows how information and communication technologies can change the art of possible for the so-called extended enterprises.

• Putrevu, Sanjay [2001]
  Exploring the Origins and Information Processing Differences Between Men and Women: Implications for Advertisers
  In: Academy of Marketing Science 10.
  Gender is one of the most common forms of segmentation used by marketers in general and advertisers in particular. In order to successfully implement such a segmentation strategy they need to understand how men and women process marketing information, judge products, and behave in the market place. In the article the origins of gender differences are explored and the literature on the information processing differences between males and females is reviewed.

• Vigneron, Franck / Johnson, Lester W. [1999] (Univ. of Sydney & Monash University, Australia)
  A Review and a Conceptual Framework of Prestige-Seeking Consumer Behavior
  In: AMS Review
  Discusses the existing consumer knowledge dealing with aspects of prestige, and develops a conceptual framework for the analysis of prestige-seeking consumer behavior. The consumption of prestige brands is viewed as a signal of status and wealth, and whose price expensive by normal standards, enhances the value of such a signal (perceived conspicuous value).

Academic Departments

Belgium
Leuven

England

Aston Business School Marketing Group

France

• INSEAD - Fontainebleau

Germany

Augsburg - Betriebswirtschaftslehre mit Schwerpunkt Marketing

Bamberg - Absatzwirtschaft

Netherlands

Amsterdam - Dept. of Information Systems, Marketing and Logistics

Tilburg - Department of Marketing

Twente - Marketing, Strategy, and Entrepreneurship

Marketing Departments in the Nederlands

Switzerland

Bern: Institut für Marketing & Unternehmensführung (IMB)

United Stated

eLab
The electronic commerce research laboratory is a corporate sponsored research center an the Owen Graduate School of Management, Vanderbilt University. It studies the marketing implications of commercializing the WWW. The eLab is directed by Donna Hoffman and Tom Novak. The site informes on courses and research (full text in pdf).

Collectes of Business & Marketing Departments
A comprehensive list of all 364 programs accredited by The International Association for Management Education (AACSB).

Directories

• Marketing Departments in Europe - Univ. of Tilburg, Netherlands

• Marketing Departments World Wide - Univ. of Alberta, USA

• Australian & New Zealand Business Schools - Southern Cross University, Australia

Journals, Magazines and Newsletters on Telemarketing

• Academy of Marketing Science Review (AMS Review) [full text]
  A refereed adademic journal dedicated to serving scholars throughout the world. It publishes high quality theory and measure development papers in marketing and consumer behavior, and brief commentaries on current research.

• European Journal of Marketing (EJM) [table of content]

• Web Marketing Today
  A bi-weekly newsletter (sent via email) specifically aimed at small businesses with the aim of helping them learn how to market their products and services effectively via the Web: "practical, hands-on, how-I-did-it". Includes many articles on Web marketing written by Ralph F. Wilson, and links to hunderds of articles on e-commerce, credit card sales, site security, EDI, store-building software.

• References
  Academic Marketing Journals - Tilburg University, Netherlands
  A long list with academic marketing journals.

Editor	dr. Albert Benschop Social & Behavioral Studies University of Amsterdam
Created	December, 1996
Last modified	24th December, 2005